One of the major players in the Motor Industry is on the lookout for an experienced Call Centre Manager to steer a fresh team to new heights! At the helm of an extremely busy call centre that services all dealerships across Cape Town, you’ll take charge of managing, inspiring, and energising a team of agents to deliver exceptional customer service and sales results. From setting targets and monitoring KPIs to rolling out smart strategies, you’ll ensure the call centre keeps firing on all cylinders. But that’s not all, this role is about keeping customers and dealership staff smiling, streamlining processes, and making sure everything runs like a well-oiled machine. You’ll collaborate with key stakeholders across the business to deliver service excellence, use your sharp analytical mind to turn data into winning strategies, and build a positive culture where your team feels motivated, supported, and ready to achieve. To apply you must have at least 3 years of experience as a Call Centre Manager in a high-volume environment, with Motor Industry experience being a strong advantage, have strong leadership skills, the ability to coach, inspire, and motivate a diverse team, bring a passion for turning stats into strategy, fluency in both English and Afrikaans, and the confidence to work closely with dealership leadership with professionalism and grace. This is more than just a management role; you’ll be driving the customer experience for one of the most respected names in the industry. In return, they offer a buzzing environment and the chance to truly make your mark.

Job Requirements
Matric Certificate
A valid Drivers License
Minimum 3 years of recent experience as a Call Centre Manager in a high-volume environment(Motor Industry experience being a strong advantage)

Strong leadership skills

Fluency in both English and Afrikaans

A stable and continuous work history

Contactable references

You will need the following documents to apply.

• A FULL CV in Word or PDF format - Must include Company Names, Dates of Employment and Reasons for Leaving
• Qualification Certificates (Matric)
• A copy of valid Drivers License
• A recent photograph of yourself
• 3 months of payslips
• Names and contact numbers for at least 2 References

PLEASE DO NOT APPLY ON THE WEBSITE.

Please send your CV and documents to jobs@astorrecruitment.co.za

NOTE: Should you not hear from one of our Representatives within 14 days of submitting your application, please consider your application unsuccessful for this position.

Matric Certificate
A valid Drivers License

3 years of recent experience as a Call Centre Manager in a high-volume environment(Motor Industry experience being a strong advantage)

Strong leadership skills

Fluency in both English and Afrikaans